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Post by futbol_bill on Sun Mar 11, 2018 4:03 pm

On Ipad and iphone the advertising banner is covering the login input, thus preventing login ability onthese devices. Seems as if a change was recently done that has dropped the banner down to cover the input fields.

Can someone please correct?
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Post by guest7 on Sun Mar 11, 2018 4:18 pm

Same here
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Post by BarrileteCosmico on Sun Mar 11, 2018 4:43 pm

Could you post a screen shot?

As a temporary solution you might want to try the Topic'it app while we look into this, or installing an adblocker


Last edited by BarrileteCosmico on Sun Mar 11, 2018 5:08 pm; edited 1 time in total

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Post by Freeza on Sun Mar 11, 2018 4:58 pm

@BarrileteCosmico wrote:Could you post a screen shot?

As a temporary solution you might want to try the Topic'it app while we look into this


Ive got this

advertising banner preventing login Bd598510

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hmm:
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Post by BarrileteCosmico on Sun Mar 11, 2018 5:14 pm

It looks like we might need to let forumotion know which ad campaigns are causing the issue. I need the following to forward to them:

Screenshot of the ad
Country where ad was seen
Mobile/Desktop
Brower

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Post by futbol_bill on Sun Mar 11, 2018 5:22 pm

I don’t know how to take screen shot, but the one Freeza put up is same as mine. It has been multiple ads, I’m currently in Canada, These are on both Ipad and Iphone and in both Safari and Crome.

Note, it only started in past week.

If you look closely at the screen shot Freeza put up, the ad banner used to be in the blank area just above current time, etc.
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Post by McLewis on Sun Mar 11, 2018 5:55 pm

Any Android users having this problem? Seems to be affecting only iOS devices as it happened on my iPhone, but not my Galaxy S8 or Tab A. Could be something with the rendering.

Have you guys tried zooming in or out to resize the window?

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Post by futbol_bill on Sun Mar 11, 2018 7:22 pm

I just tried zooming in and out, but to no avail. Banner stays covering login info no matter.
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Post by RealGunner on Sun Mar 11, 2018 9:08 pm

fixed
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Post by McLewis on Sun Mar 11, 2018 9:11 pm

Hmm, had to clear the browser cache on my iPhone and that seems to have fixed it. Was able to login without seeing the banner.

I did this from Chrome - Settings > Privacy > Clear Browsing Data. I also killed the app by double-tapping the home button and swiping up as well before relaunching it again.

Give the above a try.

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Post by futbol_bill on Mon Mar 12, 2018 12:40 am

It’s fixed. Whatever RG did has resolved it. No need to clear browsing data.

Thanks
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